Terms & Conditions

Last updated: 26 September 2026

These Terms & Conditions (the "Terms") govern your access to and use of the Transferify file-transfer service, including any related applications, features, and APIs (together, the "Service"). They apply to every website of the Service (transferify.cloud, transferify.ro and transferify.de). Your contract is concluded in one language. Only the version in that language attached to your order confirmation governs your contract, and it prevails over any version published on a website. The versions in other languages are translations for information and create no rights of their own. Where a difference rests on a translation error and the governing version is thereby less favourable to you, the other version applies in that respect. The Service is provided by EchoStream SRL, a company registered in Romania under CUI RO46964705 and Trade Register no. J12/6242/05.10.2022, with its registered office at Str. Soporului nr. 8, bl. C, sc. 1, ap. 8, 400482 Cluj-Napoca, Romania ("Transferify", "we", "us", or "our"). You can reach us at support@transferify.cloud or on +40 736 677 233. Please read these Terms carefully.

1. Acceptance of the Terms

By creating an account, uploading or sending files, initiating a peer-to-peer transfer, subscribing to a paid tier, or otherwise using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. You also accept these Terms by clicking "I agree" on the consent notice we show before your first transfer; that click constitutes your express acceptance of these Terms. If you do not agree with these Terms, you must not use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

2. Eligibility and Age

You must be at least 16 years of age to use the Service. If you are under the age of majority in your country of residence, you may use the Service only with the consent and involvement of a parent or legal guardian. By using the Service you represent and warrant that you meet these requirements and that you are not barred from using the Service under any applicable law.

If you are a minor, a paid tier or a one-time purchase needs the approval of a parent or legal guardian (art. 41 alin. (2) and (3) and art. 44 of the Romanian Civil Code). Without it the contract may be annulled at your instance; it is valid until then, and your legal guardian may also approve it. A small everyday transaction of low value is an exception and needs no separate approval. The free tier is unaffected.

3. Description of the Service

Transferify lets you send files to other people through two main mechanisms:

Instant peer-to-peer (P2P) transfers. Files are sent directly from one device to another over an encrypted WebRTC connection. In this mode the file contents are transmitted device-to-device and are not stored on our servers. Both the sender and the recipient generally need to be online at the same time for the transfer to complete. We operate signaling infrastructure to help devices discover and connect to one another, but the file payload itself does not pass through our storage.
Hosted transfers. Files are uploaded and stored on cloud infrastructure (Cloudflare, in storage restricted to the EU jurisdiction, or Amazon Web Services, both in the European Union), and made available for download via a link. If the sender chose an expiry or set a download limit, the link stops working at that expiry or as soon as the limit is reached. On the Free, Basic and Plus tiers every hosted transfer has an expiry. You choose its availability period within your plan's limits. Those limits are shown in the plan overview on our pricing page before purchase, and when you create a transfer you can see and change the chosen period under "Options" ("Link expires after"). Only on Premium can you create a transfer with no expiry; it then stays available until you delete it or the account it belongs to is deleted. Retention and deletion of the stored files follow our Privacy Policy.

Additional features may include, depending on your tier: delivery of transfer links by email, password-protected transfers, download limits, link expiry controls, download reminders, and a contacts list. Authentication is provided through Google's sign-in service, supporting sign-in with Google, Microsoft, Yahoo, Facebook, or an anonymous session.

Hosted transfers occupy your tier's active storage for as long as they exist, and each tier has its own storage limit: 100 GB on Basic, 250 GB on Plus and 1 TB on Premium. The free tier has active storage too, smaller than Basic's; its figure is in the comparison table on our pricing page. In your account under "Plan and usage" you can see at any time how much of your storage is in use ("Storage used"). When that storage is full you cannot create another hosted transfer until stored transfers are gone, or until you move to a tier with more storage. They are gone once they have expired and any recovery window after that expiry has ended, or once you delete them. An instant peer-to-peer transfer occupies no storage.

One hosted transfer may be at most as large as your tier allows: 50 GB on Basic, 100 GB on Plus and 1 TB on Premium. The limit for the free tier is in the same comparison table. On a paid tier a transfer above your limit cannot be created; on the free plan it may instead be covered by the one-time allowance for a single larger transfer described in Section 10. Your tier's hosted transfer size does not limit an instant peer-to-peer transfer, because those files never reach our storage; on the free plan a larger instant transfer needs that same allowance.

What you need. An instant peer-to-peer transfer needs a browser that supports WebRTC on both sides, a working connection, and both people online at the same time.

Encryption of hosted transfers. Files you send over a hosted link, send to email recipients or groups, or upload in response to a file request are encrypted in your browser before upload. By default we store an encrypted copy of the file key, protected by AWS key management in the European Union. Our service can recover that key and returns it to the recipient's browser after the download checks pass; the browser decrypts the files. We are therefore technically able to decrypt these files. We use that ability only to serve authorized downloads and to meet legal obligations. This default is not an end-to-end encrypted mode and not a Zero-Knowledge mode, and it also applies on paid plans unless you select Zero-Knowledge.

Earlier email, group and file-request uploads. Files sent through the Service to email recipients or groups, and files uploaded in response to a file request, before browser encryption covered those paths may be stored without browser encryption. They remain protected by encryption in transit and at rest, and the same retention and deletion rules apply to them.

Zero-Knowledge. If you select this paid mode for a hosted link, the file key is not sent to us. It is carried in the part of the complete transfer link after #, optionally protected by your password. We cannot decrypt these files without that key. This protects file contents, not the transfer metadata described in the Privacy Policy.

Lost links and recovery. Losing a default hosted link does not itself destroy the file key, but does not guarantee restoration of access. Expiry, deletion and download restrictions still apply. For Zero-Knowledge, keep the complete link and any password: if all copies of the key or the required password are lost, we cannot reconstruct them or restore access to the encrypted files. P2P transfers leave us no stored file copy to recover. Keep your own copies of important files.

4. Free and Paid Tiers

The Service is offered in a free tier and in paid subscription tiers (currently Basic, Plus and Premium). Paid tiers unlock additional capabilities and higher limits (for example, larger transfer sizes, longer expiry windows, or additional features). The specific features, limits, and prices of each tier are described on our pricing page. Changes are governed by Section 15 and prices by Section 9. We may modify, add, or remove features of any tier, including the free tier, only as described in Section 15. Promotional prices (welcome, referral, coupon, time-limited and exit offers) are set by fixed rules, not by automated profiling of individual users.

Every tier includes a monthly download allowance: the number of downloads your recipients can take from your transfers together in one calendar month. The allowances are 50 on the free tier, 100 on Basic, 300 on Plus and 1,000 on Premium. In your account under "Plan and usage" you can see at any time how much of your allowance you have used ("Downloads this month"). When your allowance is used up, recipients opening a link are told the sender's allowance is exhausted and cannot download. Your files are not deleted by this: the link works again as soon as a new allowance begins with the next calendar month, or you move to a tier with a higher allowance.

Each tier also limits how many email recipients one transfer may be sent to: 10 on the free tier, 20 on Basic, 50 on Plus and 200 on Premium. That limit counts the addresses on one transfer, including the ones a saved group adds; sharing the transfer's link yourself is not limited this way, and the downloads it produces count towards the monthly allowance above.

5. Account Responsibilities

You agree to provide accurate, current, and complete information when creating and maintaining your account, and to keep that information up to date.
You are responsible, to the extent you are answerable for it, for maintaining the confidentiality and security of your account credentials and any authentication method you use (including third-party sign-in through Google, Microsoft, Yahoo, or Facebook), and for all activity that occurs under your account.
You must notify us promptly at support@transferify.cloud if you become aware of any unauthorized use of your account or any other breach of security.
You are responsible for ensuring that your use of the Service, and the content you transfer, complies with all laws and regulations that apply to you.

6. Acceptable Use Policy

You agree that you will not, and will not permit anyone else to, use the Service to:

transfer, host, or distribute any content that is illegal, or that promotes or facilitates illegal activity, under any law applicable to you or to us;
transfer or share any content that infringes the intellectual property, privacy, publicity, or other rights of any third party, or that you do not have the necessary rights and permissions to share;
distribute malware, viruses, ransomware, spyware, or any other malicious, harmful, or destructive code or files;
transmit content that is defamatory, harassing, abusive, threatening, hateful, or that depicts or facilitates child sexual abuse or exploitation;
send unsolicited bulk messages (spam), engage in phishing, or attempt to deceive or defraud recipients;
abuse, overload, disrupt, or attempt to circumvent the limits, security, or integrity of the peer-to-peer or hosted transfer systems, including probing, scanning, or testing the vulnerability of the Service without authorization;
reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law;
use the Service in any manner that could damage, disable, overburden, or impair it, or interfere with any other party's use of the Service.

We reserve the right, but assume no obligation, to investigate suspected violations and to remove or disable access to content, and to suspend or terminate accounts, that we reasonably believe violate this Acceptable Use Policy or any applicable law. In P2P and Zero-Knowledge mode we do not hold the file key (see Section 3); where we cannot access the content, enforcement may rely on reports, metadata, or legal process.

Reporting illegal content. If you consider content shared through Transferify to be unlawful, report it to us at support@transferify.cloud. Tell us: (1) why you consider the content unlawful, (2) the exact link (URL) of the transfer or of the download page, (3) your name and email address, except for reports concerning offences under Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and sexual exploitation of children, child sexual abuse material, and solicitation of children), and (4) a statement that your information is accurate and complete to the best of your knowledge. We acknowledge receipt without undue delay, review the report in a timely, diligent, non-arbitrary and objective way, and tell you our decision, whether and how we used automated means in reaching it, and the redress available to you. If the reported content is in a P2P or Zero-Knowledge transfer and is not available to us, we assess the report using the information supplied, the metadata, and where necessary legal process. What we do about a breach, and how we explain it, is in Section 14.

7. User Content and Your Responsibility

"User Content" means the files, messages, and other content you transfer, upload, or make available through the Service. You are solely responsible for your User Content, including its legality and for having all rights and consents necessary to transfer and share it.

For peer-to-peer transfers, file contents pass directly between devices and are not stored by us. Our technical access to hosted file contents depends on the transfer mode described in Section 3: default hosted transfers use key escrow; Zero-Knowledge keeps the file key off our servers. Technical access does not itself authorize inspection or any other use of your files; processing remains subject to the Privacy Policy and applicable law. We do not endorse or take responsibility for any User Content. You acknowledge that you are responsible for keeping your own copies of any files that matter to you. Retention and deletion of hosted files follow our Privacy Policy.

8. Intellectual Property

The Service, including its software, design, text, graphics, logos, and the Transferify name and brand, is owned by Transferify or its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you in these Terms, we reserve all right, title, and interest in and to the Service. These Terms do not grant you any license to use our trademarks, logos, or brand features without our prior written permission.

You retain all ownership rights in your User Content. You grant us only a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display your User Content solely to the extent necessary to operate and provide the Service to you (for example, to store a hosted transfer until it expires, to relay a transfer to your intended recipient, or to show the branding and message you chose on the download page your recipient opens). This license ends when the relevant User Content is deleted from the Service, subject to any limited retention required by law.

9. Subscriptions, Billing, and Cancellation

Paid tiers are billed through Stripe, our third-party payment processor. By subscribing to a paid tier, you authorize us and Stripe to charge your chosen payment method on a recurring basis (for example monthly or annually, depending on the plan you select) until you cancel. Your subscription automatically renews at the end of each billing period. There is no notice period and no window to miss: you can cancel at any time with effect from the end of the period you have paid for, so a renewal never binds you to a further period you did not choose.

When the contract is concluded. The pricing page and the checkout are not yet an offer from us. You make the offer by pressing the order button, which is clearly labelled as placing an order with an obligation to pay. We accept your offer by sending you the order confirmation by email or by activating your plan, whichever happens first. That is when the contract is concluded, and the withdrawal period runs from that day. The order confirmation carries the content of the contract and these Terms on a durable medium.

How the contract is concluded technically. You choose a plan or a one-time purchase on the pricing page or in the checkout, confirm immediate performance where that applies, enter your payment details in the Stripe payment form and place the order with the order button. Until then you can change your entries in the form or abandon the process at any time, and the form points out input errors before you submit. We confirm receipt of your order electronically without undue delay. We keep the version of these Terms attached to your order confirmation; we keep no separate customer file with your contract text. You can read and save these Terms at any time on our website, and your current plan is shown in your account. The contract language is English. We are subject to no codes of conduct.

Price changes. The price you saw when you bought applies to your running subscription. A new price takes effect for you only if you expressly agree to it; we ask you in good time before the next renewal. If you do not agree, your subscription continues at the price you have. This is the only price rule in these Terms.
Cancellation. You can cancel your subscription in any of three ways: with the "Cancel contracts" function on our website, which needs no sign-in, in your account under "Manage billing", or by email to support@transferify.cloud. Cancellation takes effect at the end of the period you have already paid for: at the end of the introductory days for an introductory offer, otherwise at the end of the current billing period. Paid access continues until then, and nothing is charged afterwards. Both you and we may also terminate for cause at any time. We confirm every cancellation by email straight away, with the content of your cancellation, the date and time we received it and the date the contract ends. Account deletion is different; see "Account deletion" below.
Account deletion. If you delete your account, your subscription ends at once and we automatically refund the fee for the days you no longer use, pro rata, to the original payment method. If you want to use the paid access to the end of the period, cancel instead and delete the account afterwards.
If a payment fails. If a charge fails, Stripe retries it over the following days and notifies you; your paid access continues during that time. You can update the payment method at any time under "Manage billing". If every attempt fails, the subscription ends and your account continues on the Free plan; you can subscribe again at any time. We charge no separate fee for failed payment attempts.
Refunds. If the Service is not in conformity with the contract you have the statutory rights of art. 13 to 17 of Romanian Government Emergency Ordinance no. 141/2021, or of your own country's implementation of Directive (EU) 2019/770: we must bring it into conformity, and if we do not, you may have the price reduced or end the contract, and we refund the fee for the time after the contract ends together with the share attributable to the period that was not in conformity. Separately from that, as a goodwill gesture, we refund the current billing period on request - that is, your most recent charge. Charges from earlier billing periods are not refunded retroactively. Your right of withdrawal and your other statutory rights are unaffected. To request a refund, contact us at support@transferify.cloud.
Right of withdrawal (EU and UK). If you are a consumer in the EU or in the UK, you have 14 days from entering into the contract to withdraw without giving a reason. In the EU that right comes from Directive 2011/83/EU as transposed where you live; in the UK it comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you expressly request performance during that period and withdraw before the service is fully performed, you may owe a proportionate amount for the service supplied up to withdrawal. The right is lost only after full performance where performance began with your prior express consent and acknowledgement that you would lose the right once the contract was fully performed, subject to applicable statutory conditions. Exercise this right by contacting support@transferify.cloud. For a subscription, you can also use the "Withdraw from contract here" function, continuously available in your account under Account → Profile throughout the withdrawal period. For one-time purchases, see Section 10.

The subscription prices we show are totals that already include any VAT due: nothing is added on top at checkout, and the amount we charge is the figure you were shown. Where the VAT rate depends on your country of residence, the total stays the same and the tax is accounted for inside it. One-time purchases are priced the same way, and Section 10 describes them. Billing and payment card data are handled by Stripe under its own terms and privacy policy; we do not store your full payment card details.

How the 14 days work

The right of withdrawal set out above is the law. This is how we settle it in practice, including on a plan bought at an introductory price such as the one a referral gift gives you. Nothing here reduces that right; where we are more generous than the law requires, the more generous outcome is what we apply.

You withdraw while the introductory days are still running. We refund the introductory amount in full, so those days cost you nothing.
You withdraw after them, still inside the 14 days. When the introductory days end, the plan continues at its list price. A withdrawal from that day until day 14 is settled proportionately: the introductory amount is refunded in full, you pay the list price only for the days the plan ran after the introductory days, and the rest of what you were charged is refunded. Where the introductory period runs for 14 days or longer, this case cannot arise, and the line above covers your whole withdrawal window.
Cancelling is not withdrawing. Cancelling stops the next charge, and your paid access runs to the end of the period you have already paid for. Cancelling on its own refunds nothing, but you can still ask us to refund your most recent charge under Refunds above. Inside the first 14 days, withdrawal is the statutory route and is settled as this section describes.

Model withdrawal form

This is the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU, as transposed by Part B of the Annex to Romanian Government Emergency Ordinance no. 34/2014. Complete and return this form only if you wish to withdraw from the contract. Using it is not obligatory: any other unequivocal statement of your decision to withdraw works just as well.

To EchoStream SRL, Str. Soporului nr. 8, bl. C, sc. 1, ap. 8, 400482 Cluj-Napoca, Romania, +40 736 677 233, support@transferify.cloud:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) Delete as appropriate.

10. One-time Purchases

Alongside the subscription tiers, we sell one-time purchases you can buy without subscribing: a paid allowance for a single transfer larger than the free plan's per-transfer limit, and paid personalization of a download page. You buy one before the transfer it pays for exists, through the same Stripe checkout, and it is charged once rather than on a recurring basis. A transfer allowance is sold on the free plan only: on a paid tier, a transfer above that tier's own limit is answered by an upgrade rather than by a one-time purchase.

What the price covers. The price shown at checkout is the total you pay, and it includes any VAT that applies. A transfer allowance is bought for the size you were quoted: it admits one transfer up to that size and no more. It buys size and nothing else, so the transfer it pays for still expires on the free plan's schedule and every other free-plan limit still applies. We do not sell an allowance at every size: above the largest size this site sells, and in a currency we cannot currently price, no purchase is offered at any price.
One purchase, either delivery path. A transfer allowance can be spent on a hosted transfer or on an instant peer-to-peer transfer, and not only on the path it was bought for, as long as what you paid covers what that path charges for the transfer. The two paths are priced differently: an instant transfer is one flat charge at any size, while a hosted transfer is priced by size. So an allowance bought for a hosted transfer always covers an instant one, and an allowance bought for an instant transfer covers a hosted one only up to the size that flat charge pays for.
When a purchase is spent. A transfer allowance is spent when the transfer using it is created, before any file is uploaded, so that no transfer is ever created against storage nobody has paid for. It admits one transfer rather than several.
If you cancel before anything was delivered. Cancelling or deleting that transfer returns the allowance to your account as a credit you can spend on your next transfer, as long as nothing had been delivered on it. Outside a withdrawal it is not returned to your card and is not converted into money; if you withdraw from the purchase within the withdrawal period we refund the amount in money, to the payment method you used (art. 13 alin. (1) and (2) of Romanian Government Emergency Ordinance no. 34/2014). Delivered means any one of three things: a hosted transfer's link became usable, the download page was opened at least once, or a notification email to a recipient was actually sent. Once any of those has happened the allowance stays spent, and cancelling afterwards does not return it.
Paid personalization works differently. It is spent when the personalized transfer is created, and cancelling or deleting that transfer does not return it. If you paid to personalize a transfer that then reached nobody, contact us at support@transferify.cloud.
Credits do not expire. A purchase you have not spent stays on your account and stays spendable. We do not time it out and we do not remove it because it has gone unused for a period.

The storage, transmission and display functions described here are digital services. For services under a one-time purchase, your right of withdrawal ends before the withdrawal period expires only after full performance, and only if performance began with your prior express request and consent and you acknowledged beforehand that you would lose the right on full performance, subject to all applicable statutory conditions. We ask for that request, consent and acknowledgement at checkout for a one-time purchase. A subscription keeps the full 14 days and a withdrawal is settled proportionately as "How the 14 days work" above describes.

Using a purchase is not the same as full performance. Full performance requires all the services owed under that purchase to have been supplied. A usable link, a notification email or the first opening of a download page does not, by itself, establish this. For a hosted transfer, any agreed hosting and access period must also have been provided; for an instant peer-to-peer transfer, the agreed transmission service must have been completed; and for paid personalization, any agreed period of personalized display must also have been provided. If any of those services remains due, the purchase has not been fully performed. The credit rules above govern ordinary cancellation or deletion of a transfer, not statutory withdrawal.

For one-time purchases, the Account → Profile withdrawal function is not currently available: it identifies and processes subscriptions only. You can declare withdrawal by email to support@transferify.cloud, identifying the one-time purchase concerned. This does not limit your statutory withdrawal rights or other valid declaration methods.

For one-time purchases, we do not offer voluntary refunds. Leaving a purchase unused does not itself entitle you to a refund or cause an automatic refund. Your statutory right of withdrawal and mandatory remedies for defects or non-performance remain unaffected. If you withdraw after expressly requesting early performance and receiving the legally required information, you may owe a proportionate payment for services already supplied, but only where the law permits it. Any such payment is calculated proportionately for the services supplied up to your withdrawal, using the agreed total price; if that price is excessive, the market value of the services supplied applies.

11. Service Availability and Defect Rights

We provide the Service with reasonable care and skill, and we are liable for a lack of conformity under Romanian Government Emergency Ordinance no. 141/2021 (art. 13 to 17) and, where it applies to you, the law of your own country implementing Directive (EU) 2019/770. For as long as your contract runs we supply the updates needed to keep the Service in conformity, including security updates, and we tell you about them (art. 7 alin. (3) of that Ordinance).

What we cannot promise, we tell you in advance: we do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time, or that any single transfer will be delivered, completed, or retained. Transfers may fail, be delayed, or expire, and peer-to-peer transfers depend on factors outside our control such as network conditions and both parties being online. So do not rely on the Service as your only means of storing or delivering important files. Your statutory rights in respect of a lack of conformity are unaffected by this section.

12. Limitation of Liability

We are liable without limit, including for our legal representatives, senior staff and anyone else we use to perform this contract, for intent and gross negligence, for death or personal injury, for fraud, under the product-liability rules that apply to us, and to the extent of any guarantee we have given.

Where we are slightly negligent in breaching an obligation that performing this contract properly depends on, and that you are entitled to rely on, we are liable for the loss typical of a contract of this kind and foreseeable when it was concluded. Losing the files you entrusted to a hosted transfer is such a loss, and it is not excluded.

For slight negligence in breaching any other obligation, our liability is limited to the direct loss that was foreseeable when the contract was concluded (art. 1530 and 1533 of the Romanian Civil Code). This limit does not apply to the cases in the first paragraph above. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, and your statutory rights in respect of a lack of conformity and mandatory consumer-protection law are unaffected in every case.

13. Indemnification

If you culpably breach these Terms or applicable law and a third party brings a claim against us because of it, you will indemnify us against that claim and against the necessary costs of defending it, to the extent you are answerable for the claim. We will tell you about such a claim without undue delay, give you the opportunity to comment, and will not settle it without your consent. Your obligation does not apply to the extent the claim arises from our own conduct.

14. Suspension and Termination

You may stop using the Service and close your account at any time; what then happens to a running subscription is in Section 9. We may block or remove a single transfer, or suspend your account, where there is good cause: where we have concrete indications that content is unlawful or breaches Section 6, where a court or an authority orders it, or where there is an acute danger to the Service, to other users or to third parties, such as malware, phishing or a hijacked account.

Before we suspend your account we tell you the reason by email and give you the opportunity to comment; then we decide again. Only where waiting would be unreasonable, such as an acute danger or a legal obligation, do we act at once and tell you no later than the day the restriction takes effect.

With every block, every removal, and every suspension of your account or termination that we base on content or on a breach of Section 6, we tell you: what we have done, for how long it applies and, where relevant, for which territory; the facts and circumstances we rely on, including whether we decided on a report submitted under art. 16 of Regulation (EU) 2022/2065 or on our own investigation and, where strictly necessary, who reported it; whether and how automated means were involved; the legal provision or the section of these Terms we rely on and why the content is unlawful or in breach of it on that ground; and how you can challenge it - by a complaint to support@transferify.cloud, which we answer within 14 days and on which we decide the measure again, or in court under Section 16. A complaint against any of these measures is decided by a person who was not involved in the original measure. We are not obliged to offer out-of-court dispute settlement under art. 21 of that Regulation, because art. 19 exempts us from it. This paragraph does not apply where we do not know how to reach you.

We may terminate for cause only once you have failed to end a breach within a reasonable period after a warning, or where a warning is dispensable under the law that applies. If we end the contract, we refund the fee paid in advance for the time after it ends, pro rata.

We may also terminate a subscription ordinarily, on one month's notice to the end of a billing period, and a free account on 30 days' notice, in each case by email to the address on your account. When we terminate ordinarily we refund the fee paid in advance for the time after the contract ends, pro rata, and the termination takes effect no earlier than the end of the period you have already paid for. After the contract ends you can still download hosted transfers that are not themselves the subject of a block for up to 30 days, so far as their own expiry does not end sooner; after that we delete them. Sections 8, 12, 13 and 16 continue to apply.

Whatever that period, on request we make the content you provided or created that is not personal data available to you free of charge, without hindrance, in a common and machine-readable format, within a reasonable period and no later than 15 calendar days from your request (art. 15 of Romanian Government Emergency Ordinance no. 141/2021). That does not cover content that has no use outside the Service, relates only to your use of it, or has been aggregated with other data in a way that we could separate only with disproportionate effort (art. 15 alin. (4) of that Ordinance). For hosted transfers, key access depends on the mode described in Section 3. To decrypt Zero-Knowledge files, you need the complete transfer link and any password; we cannot reconstruct a lost key. While such a request is open we do not delete the content it concerns.

15. Changes to the Service and to These Terms

We may develop and change the Service where one of the following valid reasons applies: adapting it to a new technical environment, adapting it to security requirements, adapting it to a change in the law, or complying with an order of an authority or a court. No other reason entitles us to change the Service. A change costs you nothing extra. Improvements, new features, fixes and changes that do not reduce what the Service does for you are visible in the Service itself and need no advance notice.

If a change impairs your access to the Service, or its usability for you, more than insignificantly, we inform you by email at least 30 days before it takes effect, naming the features and the date of the change. You may then end the contract free of charge within 30 days of receiving that information or of the change, whichever is later, and we refund any fee paid for the time after that. This applies to every user, free accounts included.

Changes to these Terms. We change these Terms only where there is a valid reason we could not foresee when the contract was concluded: a change in the law or in case law, an order by an authority or a court, a security flaw we have to close, or a change to the Service under the two paragraphs above that these Terms have to follow. A change may not shift the balance between what you pay and what you get to your disadvantage, and may not change an essential term of this contract: not the description of the Service, not the price, not the term or cancellation. Prices are governed by Section 9 alone. We inform you by email at least 30 days before the change takes effect, naming the changed term, the reason and the date, and showing you the old and the new wording. If you object before it takes effect, the old wording continues to apply to you; we may then terminate the contract ordinarily (Section 14). Until 30 days after the change takes effect you may also cancel free of charge at any time, and we refund any fee already paid for the time after that. Silence is not consent. Changes that are purely to your benefit or purely editorial, such as a typing error, contact details or a new address, take effect when they are published; if you do not consider such a change purely to your benefit or purely editorial, you may object to it as above. Where the old wording is no longer lawful under a mandatory rule, the statutory rule applies in that respect. Everything else needs your express consent.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of Romania and applicable European Union law, without regard to conflict-of-law rules. If you are a consumer, you may sue us in the courts of your place of residence, and we may sue you only there (art. 18 of Regulation (EU) No 1215/2012); you also keep the protection of the mandatory rules of the law of your habitual residence (art. 6(2) of Regulation (EC) No 593/2008). For all other users, the Romanian courts have jurisdiction.

EchoStream SRL does not commit to and is not obliged to use alternative dispute resolution (ADR) entities to settle disputes with consumers.

If a dispute with you cannot be settled directly, we will tell you in writing, on paper or another durable medium, that you may refer it to an alternative dispute resolution entity, and name the entity competent for you with its address and website (art. 25 of Ordonanța Guvernului nr. 38/2015). That does not change the paragraph above: we do not take part in such a procedure.

If you are a consumer resident in Romania, you can contact the National Authority for Consumer Protection through its Alternative Dispute Resolution Directorate (ANPC, Direcția Soluționare Alternativă a Litigiilor) at https://anpc.ro/sal/. If you are a consumer resident elsewhere in the European Union, the European Commission publishes the ADR bodies each country has notified at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

17. Contact

If you have questions about these Terms or the Service, you can contact us at support@transferify.cloud or on +40 736 677 233, or by writing to EchoStream SRL at Str. Soporului nr. 8, bl. C, sc. 1, ap. 8, 400482 Cluj-Napoca, Romania.